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Across the Veld
Capitan Warmodelling Ancients
Capitan Warmodelling C.XIX
Capitan Warmodelling Miniatures 15mm Napoleonics
Capitan Warmodelling Miniatures 20mm WW11
Capitan Warmodelling Miniatures 20mm WWII Squad Packs
Combat Scenics
Combat Miniatures 20th Centuary 20mm
Easy Models
Eye Candy
Flags
Gift Vouchers
les Carabiniers Cassique
Merrimack Miniatures
My Little Ship Company - formerly Micro Matrix
No Man's Land
North & South Miniatures
Painting Service. Battalion Packs.
Plastic KIts
Rapid Combat
Rule Books
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About Stonewall Figures

 
info@stonewallfigures.co.uk

How to use the Shop

Browsing

Simply click on the category that you wish to browse through, and a page will appear showing you how many items there are for you to see in that category, and then the first selection of those items. This may include a thumbnail image to enable you to get a glimpse at the product. If it goes beyond one page then you are provided with links at the foot of the results page to work through the rest of the items. If there are sub categories then you will get a choice of the subcategories. Clicking on those links will in turn show you the goods within that sub category.

Searching

You can use the search facility at any time to search through the entire catalogue of products to find what you like. If for example you are looking for World War II products, a search on the word 'World War II' will show you ALL products with the word World War II in their name, or description. This is very helpful when trying to find goods related to a certain theme rather than a type of product.
 

Detailed View

To see a more detailed information page for a particular product, and a larger image, then simply click on the thumbnail image or the 'click here for details' text. This will take you to a page where you will see more details, including size and price variations etc.
 

Ordering

By selecting the appropriate product and price etc if this is applicable, then clicking the 'Order' button, your choice of product will be added to your shopping cart. You can continue to browse and build any combination of purchases that you like. Please note there is a minimum order of £10.00.
 

Purchasing

When you are ready to purchase, you can go to the 'Checkout', which can be accessed from the 'Shopping Cart' page which you will see when you add a product, or which is listed at the top of every page as a link called 'Cart' (see the top of this page), or you can use the 'Checkout' link, which is also shown at the top of each page. At this point you will be asked to log in.

(Note: We have kept to a minimum the requirements of logging in, and assure you that we only ever use information held for the purposes of our business. We do not release any information to others, and only ask you for enough to enable you to shop with us, and for us to be able to deliver the goods. The use of a 'Username' and 'Password' simply enables you to log in easier next time to check on the progress of your order, or when you next wish to purchase something.)

If you are a new customer, then simply choose username and password which you wish to use, and then complete the rest of the information, and click on the register button. If you are already a registered customer, then simply enter your username and password, and press the 'Login' button. Whichever you do you will be taken to the next page which confirms the content of your shopping cart, and the details of where to send the goods.

It is possible to add a secondary address for delivery at this point if you wish for the items to be sent to another address, for example if you are buying it as a gift for a friend, or wish it to be delivered to a second home etc.

When you are ready, click the 'Next' button, the next page again confirms the details, and then asks you to choose your payment method.
 

Payment

We accept Visa, Master Card, Switch, and payment by cheque. You can choose which you wish to use from the drop down list, and complete the rest of the boxes if applicable.

(Note: Credit Card details are recorded on our secure server space, and processed manually the next working day. If there is any difficulty in the processing of the order, you will be contacted using the details shown on your order record.)

When you are done, click the 'Complete Order' Button, and your details will be sent into the order database. A confirmation page will be shown which confirms the details, and which can be printed as a record of the order placed. (There is a link at the bottom to make this a full page form before printing if you wish).

If you have chosen to pay by Cheque, you should print this page out, and send it with a cheque to:

Web Orders
Stonewall Figures.
52 Parc Godrevy,
Pentire,
Newquay,
Cornwall,
TR7 1TY

All payments will be cleared before any goods are dispatched.

Order Tracking

A simple order tracking facility exists for those who wish to confirm the progress of the orders. Simply come back to the web site, and click on the 'Login' link at the top of the page. You will be presented with a page showing you what is in your cart, or stating that your cart is empty. You will notice that a new link has appeared at the top of the menu on the left hand side of the page. It is called 'Account Maintenance'. If you click on this you will see a page with the headings 'Order Information', 'Account Information' and 'Shipping Information'. In the Order Information you will see a box with any orders placed by you listed. By selecting the order which you wish to find out about, and then clicking the view button, you will see the order information page displayed again. The section near the top titled Order Status indicates the current status of the order. It will be one of four simple codes which show what stage the order is at, these are:

Pending: Your order has been received and is being processed, this will be shown until the order and payment are confirmed.

Confirmed: This will be shown when the details and payment have been confirmed, and prior to the goods being dispatched.

Cancelled: This will be shown if an order has been cancelled for some reason. This may either be as a result of a request by yourself, or because of problems with payment which could not be resolved.

Shipped: This indicates that the goods have been sent to the address specified in the order.

 

If you have any queries about this or any other matter, then please do not hesitate to contact us.
 

Stonewall Figures. 52 Parc Godrevy, Pentire, Newquay, Cornwall, TR7 1TY
EMAIL: enquiries@stonewallfigures.co.uk  TEL/FAX: 01637 850333

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